Some people think administrative professionals in our healthcare facilities just answer phones and direct patients to their waiting rooms. But this couldn’t be further from the truth. They are highly qualified professionals who play a critical role in our healthcare system.
Take Yvonne McCall-Peekhaus for instance. She is a Health Information Management Professional who works at the Brant Community Healthcare System in Brantford, Ontario. A big component of her job is analyzing the data she processes.
“An important part of my job is performing qualitative analysis on the numbers, run reports and provide data and support to care teams and senior administration,” Yvonne said.
The data she records and studies can play a role in how much funding the hospital receives from the Ministry of Health and Long-Term Care. The information her department analyzes may have played a role in helping the hospital secure additional funding from the ministry.
But it’s not just hard numbers that administrative professionals work on. They play an important but indirect role in providing quality care for patients. Take Carolyn Peters-McVety for example. She works at Women’s College Hospital in the surgical services division in Toronto. One of her primary responsibilities is admitting patients in the hospital’s pain clinic. She does an excellent job showing empathy for patients suffering from pain.
“I make a connection with our pain patients. I have a lot of compassion for those that are in pain and I totally understand why they are upset. It’s hard to see pain. With a physical injury you can visually see what the problem is but with pain it is hard to see. When you acknowledge their pain it’s a huge impact on a patient. It’s so rewarding to be given a hug from a patient because you have acknowledged them and you are trying to help them. I love this part of my job.”
Administrative professionals play a key role in our healthcare system. And it’s important that more people know about it!